Terms & Conditions
These Terms & Conditions (“Terms”) govern your access to and use of the Zero Notes AI application and related services (“Service” or “Platform”), provided by Zero Notes AI (“Company,” “we,” “our,” or “us”). By accessing or using Zero Notes AI, whether as an individual or on behalf of a business or healthcare entity, you agree to be bound by these Terms.
If you do not agree to these Terms, do not use the Service.
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1. Use Eligibility
To use Zero Notes AI, you must:
• Be at least 18 years old.
• Be legally permitted to enter into a binding agreement.
• If representing a clinic or enterprise, have authority to bind that organization.
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2. Services Description
Zero Notes AI is an AI-powered note-taking platform designed for healthcare professionals. It records clinical conversations (with consent), transcribes them, and assists with clinical documentation.
We do not provide medical services. The app is an assistive tool and should not be used to replace clinical judgment.
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3. User Responsibilities
You agree to:
• Use the Service only for lawful and professional purposes.
• Maintain confidentiality of login credentials.
• Ensure your use complies with all applicable laws, including patient privacy regulations such as HIPAA (for U.S. users).
• Review all AI-generated notes for accuracy before use.
If you record conversations, you are responsible for obtaining all required consents.
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4. Account Registration
You must register for an account to access the Service. You are responsible for:
• Providing accurate and updated information.
• Maintaining the confidentiality of your account.
• Not sharing login credentials with unauthorized users.
We reserve the right to refuse, suspend, or terminate accounts that violate these Terms.
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5. Pricing, Billing & Subscriptions
• Some features are available for free; others require a subscription.
• Paid plans auto-renew unless canceled before the billing cycle ends.
• Payment is handled via secure third-party processors.
• You are responsible for applicable taxes and fees.
Refunds are not guaranteed and will be reviewed on a case-by-case basis.
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6. Intellectual Property
All software, branding, models, and content created by or for Zero Notes AI is the exclusive property of the Company. You may not:
• Copy, modify, distribute, reverse-engineer, or decompile the app.
• Use our trademarks, logos, or branding without permission.
You retain rights to your uploaded content and clinical notes but grant us a non-exclusive, revocable license to process, store, and display your content to deliver the Service.
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7. AI Output Disclaimer
Zero Notes AI is a machine-learning tool. While we strive for accuracy, the content generated may contain errors. You agree:
• To review and verify all AI-generated notes.
• That you are solely responsible for clinical decisions based on any content created by the platform.
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8. Data Privacy
Your use of the app is subject to our Privacy Policy, which outlines:
• What data we collect.
• How it’s used.
• How it’s stored and protected.
We do not sell your data. We only share it with third parties (like hosting or analytics providers) essential to providing the service, under strict confidentiality agreements.
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9. Compliance & HIPAA Responsibility
If you’re a healthcare provider in the United States, you are responsible for HIPAA compliance on your end. While we implement technical safeguards, we do not guarantee compliance unless a Business Associate Agreement (BAA) is executed between your organization and us.
For enterprise users, contact us at [Insert Contact Email] to request a BAA.
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10. Termination
We may suspend or terminate your account, with or without notice, for:
• Violating these Terms.
• Abusive, fraudulent, or illegal activity.
• Causing harm to the platform or other users.
You may cancel your account at any time by contacting support or using in-app controls.
Upon termination:
• Your access ends immediately.
• Your data may be retained in backup form for a period as required by law or internal policy.
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11. Limitation of Liability
To the fullest extent permitted by law, we are not liable for:
• Any indirect, incidental, special, or consequential damages.
• Loss of data, profits, or revenue.
• Any decisions made based on AI-generated notes.
Our total liability is limited to the amount you paid to us in the last 12 months.
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12. Indemnification
You agree to indemnify and hold harmless Zero Notes AI, its officers, affiliates, and employees from any claim or liability arising from:
• Your use or misuse of the Service.
• Violation of applicable law.
• Infringement of third-party rights.
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13. Third-Party Services
We may link to or integrate with third-party tools (e.g., video calls, EHR systems). We are not responsible for third-party content, functionality, or privacy practices.
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14. Changes to the Terms
We may update these Terms at any time. Material changes will be communicated via email or in-app notification. Continued use after changes implies acceptance.
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15. Governing Law
These Terms are governed by the laws of the State of [Insert State], USA, without regard to conflict of law principles.
Disputes shall be resolved through binding arbitration, with the venue in [Insert City, State], unless otherwise required by applicable law.
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16. Contact
For questions, support, or legal inquiries:
Email: info@zeronotes.org
